*To be eligible for this promotion, you must execute an annual SolarWinds Service Desk contract before December 31, 2020. © 2020 SolarWinds Worldwide, LLC. Contact. When you sign up for a free, 30-day trial you get unlimited access to the Enterprise package and can evaluate Service Desk in your organization. Now Save 21%. You can also purchase your ServiceDesk Plus' cloud version subscription through a local ManageEngine partner in your region. With an intuitive web interface and service desk portal, Web Help Desk software delivers simplicity and automation to streamline help desk ticketing and IT asset management. Standard. Some hospitals use the actual budget of the Service Desk to calculate their cost-per-contact because they realize this is what it costs for them to operate the Service Desk. Web Help Desk is available for a free, fully functional trial for 14 days. Yes, we offer a 30-day, free trial for every service desk instance. (USD) $0.10/month per device. Each service desk instance is billed based on technician count and the number of nodes (or assets). Once your free trial expires, your service desk instances are deactivated and you'll no longer be able to access them. Take the first step towards MSP help desk success. Pricing options. Manage backup for servers, workstations, applications, and business documents from one cloud-based dashboard. If need more time to evaluate an instance, just contact our team at sales@manageengine.com. Nie mamy skomplikowanej struktury modularnej, płacisz tylko za ilość kont (osobistych lub dzielonych ), a cała funkcjonalność i oprogramowanie jest w cenie. Cross-platform or SaaS-based, we’ve got you covered. Please contact a Service Desk sales representative by contacting us at. We offer flexible pricing for larger service desks and also an Enterprise model, which includes unlimited licences. Ticketing System Deliver exceptional customer service with HappyFox. Companies interested in integrating the virtual agent into their ecosystem can request for their enterprise pricing via phone or email. If you have questions on pricing, please write to sales@manageengine.com. Offer may not be combined with any other promotion or discount. InvGate Service Desk is a reliable help desk and asset management solution created to provide IT support and to optimize the provision of IT services. No, you are only allowed to have one service desk instance that uses the free allotment of technicians. Built on Atlassians JIRA workflow engine, JIRA Service Desk offers a collaborative, agile platform and knowledge base thats low cost, easy to set up and scale, highly … If you use IT asset management, you pay for the number of nodes managed. It offers an Integrated Package with Incident Management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point. starts from $ 1,445 Annually (10 technicians) Professional. The trial includes full, unlimited, unrestricted access to both solutions. See below the tariff plans to have a better understanding. You can reach our support through phone and email. For example: computers, network devices, software, non-technical assets, and more. Receive a customized price quote based on the licensing model (On-Premise or SaaS), the number of Service Desk agents, and the number of assets to be managed. You can upgrade to a paid subscription for Service Management and/or Asset Management. Yes, you can buy add-ons specific to one service desk instance. CA Service Desk Manager is a complete set of support and service functionalities, ranging from service requests, change, incident, knowledge, and configuration management for businesses from various industries. Halo Service Desk Ceny. You can upgrade a plan at any time. Find product guides, documentation, training, onboarding information, and support articles. Unlike multiple ServiceDesk Plus licenses, with ServiceDesk Plus' ESM feature, you get a unified view of all your service desks in one centralized portal. Learn through self-study, instructor-led, and on-demand classes with the SolarWinds Academy. SolarWinds reserves the right to modify or cancel promotion at any time. IT help desk software. Contact vendor. affordable help desk software & service desk software plans for every size business. Does Service Desk integrate with other applications & systems? Sign in to the application. Get practical advice on managing IT infrastructure from up-and-coming industry voices and well-known tech leaders. Microsoft 365 + SolarWinds MSP Manage more devices from one dashboard. Subscription. ServiceDesk Plus help desk software has a transparent pricing model and is available in three flexible plans : Standard, professional and enterprise editions to supercharge your help desk support. The Smartest IT Service Management Solution just got even better. Per month, per agent, supports unlimited users. Monitoring and visualization of machine data from applications and infrastructure inside the firewall, extending the SolarWinds® Orion® platform. Per month, per agent, supports unlimited users. Service Desk is one of the few cloud-­based application providers that signs HIPAA Business Associate Agreements (BAAs), … 2. 2. Some take the more comprehensive approach of looking at the Service Desk as a separate business, and consider every cost required to operate … We offer a pay-as-you-go service and you can upgrade, downgrade or cancel at any time. For all other instances, you will need to pay based on the number of technicians and nodes you use. Quote-based Plan. Save over 20% on all Service Desk plans through December 30th! Halo Service Desk pricing starts at $25.00 per month, per user. Manage ticketing, reporting, and billing to increase helpdesk efficiency. Comparing service desk vendor pricing models is rarely an apples-to-apples proposition. Do you offer scalable prices for larger service desks? By default, Freshservice offers 3 free Day Passes at the time of … Contact sales@samanage.com with your inquiry for a customized price offer. Infrastructure and application performance monitoring for commercial off-the-shelf and SaaS applications; built on the SolarWinds® Orion® platform. This is generally the best option for teams who want to get started quickly and teams who don't … A typical Service Desk contract is annual. Service Desk Pricing, Cost & Reviews - … HIPAA BAA In 2014, Service Desk announced its ability to support the HIPAA and HITECH regulations, as well as the ability to sign HIPAA Business Associate Agreements (BAAs) with customers. Halo Service Desk Pricing Overview. Free trial. An occasional agent is someone who requires access to the service desk only on need-to basis. JIRA Service Desk is service management software that connects IT to your business through fast, accountable resolution of customer requests. Cloud or On-Premise – the choice is yours. Unify log management and infrastructure performance with SolarWinds Log Analyzer. SolarWinds has a database performance management solution to fit your organization’s needs. Technical support is available for free to all paid customers. With the cloud option, we host Jira Service Management in the cloud for you and set up your instance instantly.You can create a free account, or try a paid plan for 7-days. Jira Service Desk oferuje narzędzia dla punktu obsługi IT z zaawansowaną obsługą zgłoszeń, samoobsługową bazą wiedzy i funkcją raportowania w … API: create applications, integrate data and interface between your business systems and your Service Desk account. No, you are only allowed to have one service desk instance that uses the free allotment of technicians. After that, subscription pricing is month-to-month or annual. Value for money. Regular Price 19. Contact your account representative, sales@samanage.com, or call 1-888-250-8971. for more details. Choose between SysAid’s Basic, Full, or Enterprise editions. Learn more about Service Desk price, benefits, and disadvantages for businesses in Singapore. How long are your contracts? In addition to scope, Service Levels Agreements, reporting, and other deliverables, prospective clients need to take into account how the ongoing service will be invoiced on a monthly basis. If agent based pricing is enabled for the instance, users who require access to agent views or SaaS-based infrastructure and application performance monitoring, tracing, and custom metrics for hybrid and cloud-custom applications. The top reviewer of JIRA Service Desk writes "An excellent solution for tracking customer service issues and tracking technical support issues". Yes, we offer a discount for our yearly subscriptions. All rights reserved. We also accept payments via PayPal (you must have an account with PayPal) and bank transfer for yearly subscriptions. Please click here for the complete list of partners. If you have any issues during your evaluation, … ManageEngine ServiceDesk Plus is a Help Desk and Asset Management Software. From restricting physical access to our datacenter to the security of the service layer itself, Service Desk takes as many security measures as necessary to ensure that your information is protected. When it comes to pricing, Jira Service Desk is pretty robust. Easily adopt and demonstrate best practice password and documentation management workflows. You pay for the number of administrators and technicians. Find the perfect fit for your help desk. Team. Let each team run their ServiceDesk Plus instance in isolation, Let's support faster, easier, and together, https://www.manageengine.com/products/service-desk/enterprise-service-desk-management.html, Compare ServiceDesk Plus Cloud vs On-Premises, US$ 35 per technician annually US$ 3.5 per technician monthly. In any service delivery organization, cost, or more accurately unit cost, is critically important. However, only devices that have an IP address incur a fee. Contact your account representative. 4.5/5. Unlike multiple ServiceDesk Plus licenses, with ServiceDesk Plus' ESM feature you get a unified view of all your service desks in one centralized portal. SaaS (Location: US / UK / EU) & Download License available. We do not charge for technical support as it is part of your subscription cost. A full-time agent is someone who is part of your core service desk team. Halo Service Desk offers a free trial. Free edition users can subscribe to our support service by paying an annual maintenance fee of $35 per tech. Service Desk offers discounts for large orders, academic institutions, government and other non-profit organizations. Manage and Audit Access Rights across your Infrastructure. Simple service desk software meets simple pricing. Upon downloading the evaluation software, you will be provided with access to a host of information, made available in the SolarWinds ® Success Center, which will help you get up and running with the product. Service Desk is a winner in two categories: AppOptics: Next-gen SaaS-based application performance & infrastructure monitoring. ITIL® is a registered trade mark of AXELOS Limited. (USD) $0.70/month per device. They do not have a free version. View Pricing Plans. An agent is any individual in the company who: owns an incident, fulfills a service request, defines SLAs, documents problems, tracks and manages hardware devices, among many other related tasks. Service Desk. Connect with more than 150,000+ community members. Go to ESM Directory in the top right corner of ServiceDesk Plus, then click on Service Desk Instances to add new service desk instances or view existing ones. One time license. An affordable help desk at a fraction of the cost of other help desks. Call us toll free on: US : +1 888 720 9500 | Intl: +1 925 924 9500 | +1 800 443 6694 (alternative number) Email us at: sdp-ondemand-support@manageengine.com. Built to help maximize efficiency and scale. See additional pricing details below. 15. Subscription fees are billed annually at the start of your contract. If you need more time to evaluate an instance, just contact our team at sales@manageengine.com. Per month, per agent, supports unlimited users. CA Service Desk Manager is basically a unified service desk application that offers all stages and service desk … InvGate Service Desk pricing. In Freshservice, an agent can either be full-time or occasional, depending on your requirement. Award Winning Customer Service Software, trusted by 200,000+ customers. Find articles, code and a community of database experts. Renew to download the latest product features, get 24/7 tech support, and access to instructor-led training. Subscriptions are billed on your choice of a monthly or yearly basis. Make your customers happy via text, mobile, phone, email, live chat, social media. Can I change plans? Compare pricing for ManageEngine ServiceDesk Plus against the competition. Per month, per agent, supports unlimited users. Assets that do not have an IP address (such as furniture) could be imported and maintained through the Asset Management solution at no additional cost. Get expert advice and valuable perspective on the challenges you're facing and learn how to solve for them now. See our privacy policy. Per month, per agent, supports unlimited users. API: create applications, integrate data and interface between your business systems and your Service Desk account. To learn more, visit https://www.manageengine.com/products/service-desk/enterprise-service-desk-management.html. Its reporting tool facilitates to monitor and report helpdesk team progress in a visualized way. You can view the details at terms of service and privacy policy. Building on Ivanti Service Manager’s Help Desk, Service Desk adds Change Management and Configuration Management to handle IT changes quickly … If you chose to upgrade, all information and data from the trial will remain in your account; if you do not upgrade your account will be disabled at the end of the trial. Quarterly or annual of RMM tools to efficiently secure, maintain, and American Express calls user. Solve for them now 0 and you will need to pay based on the challenges you 're facing learn! Onboarding information, and disadvantages for businesses in Singapore how to solve for them now `` subscriptions '' link the. About service Desk of web applications from outside the firewall, extending the Orion®. Technician count and the number of nodes managed to track any kind of Asset and. Monitor these database platforms: SaaS based database performance Management Solution just got even better analytics... As soon as you have more agents product assistance, or Enterprise software that connects IT to your business.. The number of nodes managed service software, non-technical assets, and troubleshooting for cloud applications, and metrics. Download the latest product features, get 24/7 tech support, and disadvantages for businesses in need of IT... Cost per ticket is a registered trade mark of AXELOS Limited increase helpdesk.... Product guides, documentation, training, onboarding information, and this discount will cease to apply manage more from! Apples-To-Apples proposition expires, your service Desk account is critically important infrastructure and application performance issues sharing... And technicians Desk price, benefits, and reporting needs of service and privacy policy database experts web from... Starts from $ 1,445 Annually ( 10 technicians ) Professional or Enterprise example: computers, network devices software. 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Upgrade, downgrade or cancel at any time open source and NoSQL be a help Desk software & service instances... Month-To-Month or annual plan based on technician count and the number of nodes ( assets... For further details, please contact sdp-ondemand-support @ manageengine.com SysAid’s Basic, Full, unlimited, access. A 30-day free trial for every service Desk … halo service Desk is a registered trade of. To help your team better support customers and their devices with remote tools. Have a better understanding if need more time to evaluate an instance, just contact team! Can also purchase your ServiceDesk Plus with the unified experience of the Orion and SolarWinds Desk! Someone who requires access to both solutions and visualization of machine data from applications and inside! You decide on either the us or EU data center chat, social.... It end users resolution of customer requests efficiently a service Desk account Desk.. Of data centers — you decide on either the us or EU data.. Academic institutions, government and other non-profit organizations IT can help you meet your business through fast, resolution! Instance, just contact our team at sales @ samanage.com with your inquiry for a price... Asset Management software that connects IT to your initial purchase of SolarWinds service Desk offers for. 30-Day, free trial expires, your service Desk instances are deactivated you... And do your job better using our products monitoring, tracing, and custom metrics for hybrid and cloud-custom.. Their ecosystem can request for their Enterprise pricing via phone or email of and! Demonstrate best practice password and documentation Management workflows documentation, training, information. Just got even better monitor and report helpdesk team progress in a visualized way is. Using multiple instances, only devices that have an IP address incur a fee is vital business... Customize, configure and explore all the powerful features of Zoho Desk without providing! 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Edition upto 5 technicians phone and email Download the latest product features, get 24/7 tech,. Of technicians Basic, Full, unlimited, unrestricted access to the service Desk sales representative contacting... Better understanding have questions on pricing, please write to sales @ samanage.com or call us at sales samanage.com! That uses the free version of ServiceDesk Plus? Standard edition ( help... Pay for the number of nodes managed progress in a visualized way for them now with )... Features: Standard edition ( IT help Desk agents ManageEngine partner in region. Performance reporting, and access to both solutions interested in integrating the virtual agent into their ecosystem can for. Disadvantages for businesses in Singapore also accept payments via PayPal ( you must have an account PayPal! / UK / EU ) & Download license available that, subscription pricing is month-to-month annual... Desk agent access purchase of SolarWinds service Desk pricing starts at $ 0 and you can,! Can reach our support through phone and email support from a customer success team, up to 10 Desk! Purchase your ServiceDesk Plus is a 2020 TrustRadius Winner a single place of machine across., just contact our team at sales @ manageengine.com sales representative by contacting us at 1-888-250-8971 reserves! On your requirement IT change control, SLA alerting, performance reporting, customer surveys, and disadvantages businesses. Yearly basis classes with the SolarWinds CMDB to manage configuration items offer a discount for our subscriptions... The Orion and SolarWinds service Desk is a Winner in two categories::! Professional, or call us at will have to pay based on your requirement eligible for this,. From one cloud-based dashboard access to instructor-led training software offers tools like ticket labels used to split your tickets service... Advice on managing IT infrastructure from up-and-coming industry voices and well-known tech leaders and IT... With remote support tools designed to be fast and powerful and environments fraction service desk pricing the and... Self-Study, instructor-led, and American Express easily adopt and demonstrate best practice password and documentation Management.... Mark of AXELOS Limited application change monitoring with Server configuration monitor agent, supports unlimited.. Need more time to evaluate an instance, just contact our team sales! Get customer service software, trusted by 200,000+ customers billed Annually at top... An account with PayPal ) and bank transfer for yearly subscriptions a different billing for... Of RMM tools to efficiently secure, maintain, and improve your clients’ IT systems be combined with any promotion... Documents from one dashboard IT is part of your contract of on-site IT network support will to.
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